Do you use the Slack application for team collaboration and notifications? You can now link your Slack account to Traitly in order to receive notifications when your customers attempt or complete key events so that your team can proactively reach out or offer any required assistance. You can do this in just a few easy steps, outlined below.
On the Traitly Dashboard, click on the Apps icon in the top right hand corner of the screen.
Then click on Data Sources. Locate the Slack app and click on it.
On the resultant page, click Install. A window will appear that prompts you to Redirect to Slack Now - this will bring you to the Slack login page.
Find your team and then log in using your Slack credentials.
Once you login, you will be redirected to an authorisation page, as shown below.
In the Post To field, choose the Slack channel in which you want to receive your key customer event notifications from Traitly. Then click Authorize.
In the final step, you may be prompted to log into your Traitly account for verification.
Once this has been completed, your Traitly account will now be linked to your Slack account where you will now receive notifications in real time.
If you have any questions about completing this process, feel free to email firstname.lastname@example.org - we are always happy to help.